Privacy Policy

Introduction

TENSTRUCT ("we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit tenstruct.com, submit an enquiry, request a quotation, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

TENSTRUCT is the data controller responsible for your personal information.

TENSTRUCT
Hilden Park House, 79 Tonbridge Road, Hildenborough, Kent, England, TN11 9BH
Email: contact@tenstruct.com
Website: www.tenstruct.com

Information We Collect

When you complete a contact form, request information, or communicate with us, we may collect:

Name
Company name
Email address
Telephone number
Country and location
Project information
Any information you voluntarily provide

We may also automatically collect technical information including:

IP address
Browser type and version
Device information
Website usage data
Cookie information

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

To respond to enquiries and quotation requests
To take steps prior to entering into a contract
For our legitimate business interests
To comply with legal obligations
With your consent where required

How We Use Your Information

We use your information to:

Respond to enquiries
Prepare quotations and proposals
Communicate about projects and services
Improve our website and services
Maintain website security
Meet legal and regulatory requirements

Data Sharing

We do not sell personal information.

We may share personal data with trusted third-party providers including:

Website hosting providers
Email service providers
CRM systems
Analytics providers
IT support providers

All third parties are required to process personal information securely and only on our instructions.

International Transfers

As an international tensile structure manufacturer, we may communicate with customers and suppliers worldwide.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Retention

We retain enquiry and customer information only for as long as necessary for business, legal, and accounting purposes.

Typically:

General enquiries: up to 24 months
Customer and project records: up to 7 years where required for legal or financial purposes

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request erasure of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us.

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

You can manage cookie preferences through your browser settings and our cookie consent banner.

Contacting the ICO

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the:

Information Commissioner's Office (ICO)

However, we would appreciate the opportunity to address your concerns first.

If you have any questions about this Privacy Policy or your personal information, please contact:

TENSTRUCT
Website: tenstruct.com
Email: contact@tenstruct.com